Shipping & returns
US-only fulfillment. Clear expectations before you order.
Shipping
- We ship to addresses within the United States only.
- Orders are packed for research materials; cold-chain packaging may be used when required by the SKU.
- Delivery times vary by carrier and destination.
Returns
- Unopened products may be eligible for return within a limited window — contact support before sending anything back.
- Opened sterile or research vials are generally non-returnable.
- Damaged-in-transit claims require photos and must be reported promptly.
Questions
Email support@purelotlab.com with your order number.